EVRi self-return booking issues

EVRi is the M&S delivery partner who handles all returns via:

Home Collection

In order to arrange a home collection, the following booking form needs to be completed, these are the most common issues faced by customers:

• Order Number incorrect 
• Email Address incorrect format
• Terms & Conditions not checked

By Post (Evri Parcelshop)

In order to arrange a return via the EVRi ParcelShop, the QR Code needs to be generated from the Orders & Returns page via the online portal, these are the most common issues faced by customers:

• Order not showing online
• QR Code has expired
• Order exceeds agreed weight and size

Please consult with the relevant articles to resolve these problems accordingly.