Simon Turowski
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Recent activity by Simon Turowski-
How I raise a complaint
We’re very sorry if you have experienced any reduction in quality from our products or services and we want to set things right. Please use one of the 3 methods to contact us:· Option 1: Searc...
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What if an item is missing from my order?
To get your order as quickly as possible, we may have to send items separately and these may occasionally be delivered by different couriers. Our couriers deliver between 7am and 7pm. During busy p...
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Can I order clothing and homeware products for Collection and Home delivery?
Yes, for Northern Ireland as for other locations, you can still order clothing and homeware products for delivery and store collection, as normal.
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Can I order wine, flowers, hampers or cakes in Northern Ireland?
Due to legislation changes that came in effect during Brexit, we have temporarily suspended this service in Northern Ireland. We are working hard to resume this service as soon as possible.
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Can I order food and cakes for store collection in Northern Ireland?
Due to legislation changes that came in effect during Brexit, we have temporarily suspended this service in Northern Ireland. We are working hard to resume this service as soon as possible.
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How do I track my delivery?
You can check the status of your order and find tracking information at any time in My Account. You can also track your order directly on the courier website.
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What is the returns policy?
Our standard returns policy for items bought is 35 days. This applies to both online and in-store purchases, except in the case of sale items, which you have 14 days to return (exclusions apply)...
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What is the sales return policy
Our returns policy for sale items bought online and in store is 14 days.(exclusions apply).
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Where can I return my purchase?
Both online and in-store purchase can be returned at one of our main clothing and home store (excluding Kingsditch Cheltenham Home Store). You can also return orders through the post via Royal Mail...
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How do I return items?
Enjoy fast & free returns with our Paperless Returns process. Watch the 30s video below for more info on the Paperless returns process: To return items that have been purchased as a Gue...